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Privacy Policy

Last updated: March 30, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Email address (during pre-registration)
  • Pin code / location (optional, during survey)
  • Size preferences for tees and hoodies (optional, during survey)
  • Name, email, and message content (via contact form)
  • Shipping and billing address (when placing orders)
  • Payment information (processed securely via Razorpay)
  • Account credentials
  • Order history and preferences
  • Custom design uploads and configurations

2. How We Use Your Information

We use the information we collect to:

  • Send you launch updates and exclusive offers
  • Understand demand for sizes and delivery locations
  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support and respond to inquiries
  • Send promotional emails (with your consent)
  • Improve our products and services
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Payment processors (Razorpay) to complete transactions
  • Shipping partners to deliver your orders
  • Email service providers (AWS SES) to send transactional emails
  • Service providers who assist in our operations
  • Legal authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your personal information. All payment information is encrypted and processed securely through Razorpay. We use HTTPS encryption for all data transmission and store passwords using bcrypt hashing. Your data is stored on secure servers hosted on AWS infrastructure.

5. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use third-party tracking cookies for advertising purposes. Session cookies are used for authentication and are automatically deleted when you close your browser.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your account and data
  • Opt-out of promotional emails at any time
  • Export your data
  • Withdraw consent for optional data collection (pin code, size preferences)

7. Data Retention

We retain your pre-registration data until our store launches and you create a full account. Contact form inquiries are retained for up to 12 months. Order and payment data is retained as required by Indian tax and commerce laws. You may request deletion of your data at any time by contacting us.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: dropxsupport@gmail.com
Instagram: @dropxcult
Address: Dombivli, Maharashtra, India

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.